Toffeeweb Privacy Policy — Our Commitment to Protecting Your Personal Information

Welcome to Toffeeweb. Our privacy policy is the legal document in which we clearly state how and why your personal data is used. We believe that protecting every user's right to privacy is one of our most important responsibilities.

This privacy policy applies when you:

• Visit or browse the Toffeeweb website.
• Register an account on our platform.
• Use Sports Betting, games, or any other service.
• Make deposits, withdrawals, or other financial transactions.
• Contact our support team.
• Sign up for promotional offers or newsletters.

Please read this policy carefully. By using Toffeeweb's services, you are deemed to have agreed to this Privacy Policy.

Toffeeweb only collects the information needed to run our services smoothly and give you the best experience. Below is a detailed breakdown of what we collect.

a) Personally Identifiable Information (PII)

Information you provide at registration:

• Full name (as per national ID)
• Date of birth (for age verification)
• Email Address
• Mobile number
• Address (including city and district)
• National ID or passport number (for KYC verification)

b) Financial Information

• Mobile Pay / Nagad / Rocket number (for payment purposes)
• Transaction history and amounts
• Deposit & Withdrawal Records

c) Automatically Collected Information

• IP address & device information
• Browser type & language
• Time spent on the website and pages visited
• Cookies & Session Data
• Referral source (how you found us)

d) KYC Documents

To verify your identity prior to withdrawal, we may collect copies of the following documents:

• Scanned copy of National ID (NID) or passport
• Selfie or live photo verification
• Proof of address (where applicable)

Toffeeweb uses your data only for specific, lawful purposes. Your data is never used beyond the purposes described in this privacy policy.

You can opt out of marketing communications at any time by contacting our support team. However, account management and transaction-related communications may still be sent.

Toffeeweb uses state-of-the-art technology to protect your personal data. This section of our privacy policy outlines those security measures.

• SSL/TLS Encryption: All data transmissions are protected with 256-bit SSL encryption — your information cannot be read by anyone while in transit.
• Secure data storage: Your data is stored in encrypted databases, with unauthorized access strictly controlled.
• Two-Factor Authentication (2FA): You can enable two-factor authentication to keep your account secure.
• Access Control: Only authorized personnel can access your data — and only when strictly necessary.
• Regular security audits: Our systems undergo regular audits and penetration testing.
• Firewall & DDoS Protection: Advanced firewall and anti-DDoS measures keep our servers secure.

Toffeeweb uses cookies and similar technologies to enhance your browsing experience. This Privacy Policy provides transparent information about how cookies are used.

What are cookies?

Cookies are small text files stored on your device. They help the site recognize you on your next visit.

Types of cookies we use:

• Essential Cookies: Used to maintain login sessions and ensure site security. Disabling these cookies will prevent the site from functioning properly.
• Functional Cookies: To remember your preferences (language, settings).
• Analytics cookies: To understand how users interact with the site — this data is fully anonymized.
• Marketing Cookies: To show you relevant promotions based on your interests. Separate consent is obtained for these.

You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may limit access to some features on the site.

Toffeeweb never sells your personal information. However, in certain circumstances and for specific purposes, your data may be shared.

Circumstances under which data may be shared:

• Payment Processors: Minimal data is shared with authorized payment gateway operators to process deposits and withdrawals.
• KYC Verification Services: With authorised identity verification providers, where legally required.
• Legal Obligations: In response to a lawful request from a government or law enforcement authority (e.g., a money laundering investigation).
• Fraud Prevention: Limited data may be shared with industry-wide fraud prevention databases.
• Corporate Changes: In the event of a company merger or acquisition — you will be notified in advance.

Every registered Toffeeweb user holds the following rights over their personal data. This Privacy Policy is designed to uphold those rights.

• Access: You have the right to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data in certain circumstances (unless there is a legal obligation to retain it).
• Restriction of Processing: You may request that processing of certain data be temporarily restricted.
• Data Portability: The right to receive your data in a structured format.
• Marketing opt-out: The right to opt out of promotional communications at any time.

To exercise any of these rights, email us at (support@toffeeweb.bet) and we will respond within 30 days.

Toffeeweb does not retain your data longer than necessary. Our Privacy Policy includes clear guidelines on data retention.

• Account Information: For the lifetime of your account and at least 5 years after closure (for legal compliance).
• Transaction Records: A minimum of 5–7 years, as required by financial regulations.
• KYC documents: For up to 5 years after account closure.
• Support conversations:2 years after the issue is resolved.
• Cookies data: Session cookies are cleared when you close your browser; persistent cookies last up to 12 months.

Once the retention period expires, your data is securely deleted or anonymised so it can no longer be linked back to you.

Toffeeweb may update this Privacy Policy from time to time — for example, when new services are launched, regulations change, or security measures are improved.

• You will be notified by email or platform notification before any significant changes take effect.
• You can always check the "Last Updated" date at the top of the page to see when the policy was last revised.
• Continued use of the platform after any changes constitutes your acceptance of the updated policy.
• For major changes, we may ask for your explicit consent again.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch. Toffeeweb's data protection team will handle your matter with care.

• Email: support@toffeeweb.bet
• Response time: Within 48 hours on business days.
• Data rights request: Send an email with the subject line "Data Rights Request".

For general account-related issues, our live chat support is available 24/7.